With Parcll you will achieve the highest possible delivery rates for the global destinations we serve. However, undeliverables still occur in some instances. Imagine your consumer in the UK has moved to a new address or your customer in Spain is on holiday. In case a package cannot be delivered, Parcll comes by default with a strong solution.
Any package that can not be delivered will be returned to the nearest local Parcll Hub in-country. Our local warehouse team scan each return package and you will receive a notice that this package has been returned. From here we offer several value added services such as reship to consumer in country or return to the US with possible import tax return.
Step 1You provide your consumer with a Parcll in-country return label.
Step 2The package will arrive to our local Parcll Hub where it will be scanned and you will receive a notice that this package has been returned.
Step 3Your consumer applies this label to the package and drops it at the nearest post office in-country.
Step 4From here we initiate international return to the US.